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Steps on Fifth Avenue in Grantham, near 85 Fifth Avenue

Reported via mobile in the Damaged/missing pedestrian guardrail category anonymously at 22:17, Mon 10 October 2022

Sent to Lincolnshire County Council less than a minute later. Council ref: 433485.

These steps are an absolute hazard. The "rail" to the steps has broken bricks and is falling apart. The steps are a trip hazard. There are young families in this area and a swing park just a few meters away and family have to use this. My elderly grandmother cannot use these steps to get to my house as they are not safe and she nothing to hold on to.

They urgently need completely sorting out. We believe they may have been vandalised, we will report this separately through the police. However even before this state of the brick wall "rail", they were terrible and people trip and fall on the steps regularly, they are poorly made and uneven.

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  • Thanks for letting us know about your issue with a pedestrian guardrail. We will look into this and let you know what we find within the next 14 days. You can find out more about pavement maintenance on our website

    Posted by Lincolnshire County Council at 22:17, Mon 10 October 2022

  • Great news, we’ve had a look at the issue and we have now passed to our Highways Officers for the team to assess what can be done to resolve the matter. We’ll let you know when the assessment has taken place.

    State changed to: Investigating

    Posted by Lincolnshire County Council at 09:22, Tue 11 October 2022

  • We have an update. Our highways team have issued this work out to one of their delivery gangs. We’ll let you know when the job is complete.

    State changed to: Action scheduled

    Posted by Lincolnshire County Council at 14:07, Mon 17 October 2022

  • This damage has been caused by vandalism so has been reported to the police. It has continued since the first report, there are now more bricks broken off. It looks like someone has piled the bricks up at the side. However more damage has been done and the bricks are sometimes found close to people's cars too. Police incident number 68 - 17/10/22.

    Posted anonymously at 07:40, Tue 18 October 2022

  • Increase in the damage, further vandalism and risk.

    Posted anonymously at 12:43, Thu 20 October 2022

  • State changed to: In progress

    Updated by Lincolnshire County Council at 16:09, Tuesday 14 November 2023

  • All done! The work’s finished and the issue is now resolved. Thank you for contacting us about this. Your report has meant that we can focus our effort where it’s needed most.

    State changed to: Fixed

    Posted by Lincolnshire County Council at 13:52, Thursday 16 November 2023

  • "Status: fixed"....? So the solution to this wasn't to repair or replace the steps with a suitable handrail then? It was to just remove the steps altogether and make it more difficult to get up and down to the street for anyone living in the area or visiting the houses set up on the hill-side of Fifth Avenue. They may have been badly damaged by mindless vandalism but they were still used every day by people, particularly those living in the immediate area. They will now be inconvenienced considerably by having to walk the long way around, particularly when moving large or heavy items in and out of the houses. I strongly feel that the solution here should have been to repair or replace these steps, not make people's lives that little bit harder. They were there in the first place for a reason.

    Posted anonymously at 10:29, Friday 17 November 2023

  • Updated by Lincolnshire County Council at 14:16, Monday 20 November 2023

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