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Directly outside No.9 Hawthorne Avenue Louth

Reported via mobile in the Pothole on road/cycleway category anonymously at 20:21, Mon 20 November 2023

Sent to Lincolnshire County Council less than a minute later. Council ref: 479644.

This pothole was first reported under ref 468124 on 14.8.23. On the 16.8.2023 I received an email stating “ We have an update. Our highways team have issued this work out to one of their delivery gangs. We’ll let you know when the job is complete.

On 3.11.23 you repaired the wrong pothole in the street that had not been reported and changed my report to job fixed.

I reported it again on 6.11.23 under ref no. 477891. On the 9.11.23 I received an email informing that you had investigated and “ whilst it has deteriorated it does not yet require further action.”

Can you please sort this out and repair the pothole which you deemed as requiring repair in August. It has further deteriorated since August and you can clearly see water marks and debris on my window sill from the cars entering the pothole and flying debris on to the front of my house. The street is road, footpath then the front of my house. As previously stated - my window is an original sash window and one day very shortly a stone from the crumbling large pothole will be strike the glass and smash it. If this does happen I will be claiming for the damages. This is simply not good enough seen as you have already said back in August that it needs repairing. Please update me with a response asap.

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Updates

  • Thanks for letting us know about your issue with a pothole on the road or cycleway. We will look into this and let you know what we find within the next 14 days. You can find out more about potholes on our website

    Posted by Lincolnshire County Council at 20:21, Mon 20 November 2023

  • Great news, we’ve had a look at the issue and we have now passed to our Highways Officers for the team to assess what can be done to resolve the matter. We’ll let you know when the assessment has taken place.

    State changed to: Investigating

    Posted by Lincolnshire County Council at 07:24, Tue 21 November 2023

  • Progress! We’ve completed our investigation and works are now planned. Once we know when work is due to take place we will let you know.

    State changed to: In progress

    Posted by Lincolnshire County Council at 10:47, Wed 22 November 2023

  • We have an update. Our highways team have issued this work out to one of their delivery gangs. We’ll let you know when the job is complete.

    State changed to: Action scheduled

    Posted by Lincolnshire County Council at 10:47, Wed 22 November 2023

  • Your update states you’ve investigated and work has now been planned, again. I have noticed that there is yet again no yellow spray marking the pothole for repair but there has been yellow spray marked on a pothole at the other end of the street. The other pothole is smaller, against a hedge so not causing damage to houses unlike the one outside my house and according to your data that one has not been reported. Please do not make the same mistake again and repair a different pothole to the one I’ve reported. It would be sensible to repair both potholes at the same time. Please reread the reports I have put in and ensure my my pothole is repaired this time.

    Posted anonymously at 21:00, Sat 25 November 2023

  • After this week’s weather of snow, ice and rain the pothole has significantly deteriorated. Another large chuck has broken away and a considerable about of loose stone chippings are hitting the single pane glass on my window. There is mud and dirty water marks at least 1m up my window. Please can you mark this scheduled repair as URGENT. If my window gets smashed and there is no one at home that poses a substantial security risk to my property. Thank you

    Posted anonymously at 16:42, Fri 8 December 2023

  • State changed to: In progress

    Updated by Lincolnshire County Council at 13:55, Thursday 1 February 2024

  • All done! The work’s finished and the issue is now resolved. Thank you for contacting us about this. Your report has meant that we can focus our effort where it’s needed most.

    State changed to: Fixed

    Posted by Lincolnshire County Council at 14:52, Thursday 1 February 2024

  • Once again you have fixed the wrong pot hole and now informed me that my pothole ref no. 477891 directly outside my house has been fixed. It has now vastly increased in size 66x48x8 cm and as previously reported is causing substantial damage to my property as it is only 130cm from my low front original wooden sash window. The about of water and debris that vehicles on flying up on to my window is now beginning rot the wooden frame and I have had to put preventative measures in to try and protect the glass from breaking. This pothole was first reported under ref 468124 on 14.8.23. On the 16.8.2023 I received an email stating "We have an update. Our highways team have issued this work out to one of their delivery gangs. We’ll let you know when the job is complete. On 3.11.23 you repaired the wrong pothole in the street that had not been reported and changed my report to job fixed. I reported it again on 6.11.23 under ref no. 477891. On the 9.11.23 I received an email informing that you had investigated and whilst it has deteriorated it does not yet require further action." Can you please sort this out and repair the pothole which you deemed as requiring repair in August. It has further deteriorated since August and you can clearly see water marks and debris on my window sill from the cars entering the pothole and flying debris on to the front of my house. The street is road, footpath then the front of my house. As previously stated - my window is an original sash window and one day very shortly a stone from the crumbling large pothole will be strike the glass and smash it. If this does happen I will be claiming for the damages. This is simply not good enough seen as you have already said back in August that it needs fixing. If it is not repaired as a matter of urgency I will start proceedings to claim for a new window.

    Posted anonymously at 17:30, Thursday 1 February 2024
    Moderated by an administrator at 10:28, Wednesday 21 February 2024

  • The photo of the fixed pothole is not the pothole I reported. The road maintenance crew has been nowhere near the reported pothole outside No.9. The reported pothole is in urgent need of repair as this is the second time the wrong pothole has been repaired. You have been staying that the reported pothole IS in need of repair since August 2023. Please see previous reports - ref no. 468124 and 477891

    Posted anonymously at 19:45, Thursday 1 February 2024

  • Updated by Lincolnshire County Council at 11:54, Friday 2 February 2024

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