Pothole on road/cycleway problem

Customer wishes to report pothole and make a claim. 'MY WIFE AND I WERE RETURNING IN OUR MAZDA AFTER AN EVENING OUT AND WHEN DRIVING ON PARK SPRINGS ROAD WE HAD TO OVERTAKE A PARKED AMAZON DELIVERY VAN. AS WE OVERTOOK THERE WAS A VERY LOUD BANG. WE DROVE SLOWLY AND DIDN'T NOTICE ANYTHING SO DROVE THE FURTHER SHORT DISTANCE TO OUR HOME. ON GETTING OUT THE CAR NOTHING WAS OBVIOUS. THE NEXT DAY WHEN WE HAD PARKED AT A PUBLIC CAR PARK AND WERE RETURNING TO THE CAR WE NOTICED IT WAS SITTING HIGH AT THE FRONT AND LOW AT THE BACK WHICH WAS ODD. WE IMMEDIATELY BOOKED IN WITH THE GARAGE FOR A SUSPENSION CHECK. THEY CHECKED AND CONFIRMED THAT THE SPRING IS BROKEN RIGHT AT THE TOP. WE NOW AWAIT A QUOTE FOR REPAIRS AS IT WILL REQUIRE ALIGNMENT ETC'