Action scheduled
Somercotes Stores, Keeling St, North Somercotes,LN11 7QT
Sent to Lincolnshire County Council less than a minute later. Council ref: 2893246.
Subject: Urgent Complaint Regarding Dangerous Pavement Condition Outside Our Shop
Dear Sir/Madam,
I am writing to formally complain about the poor condition of the pavement outside our shop at [shop address].
The pavement has previously been repaired, but the work appears to have been carried out to a poor standard and has left the surface uneven and hazardous. This has become a significant safety concern for pedestrians and mobility scooter users.
On Friday, we witnessed two separate incidents involving mobility scooters. In both cases, the scooters toppled over as a result of the uneven pavement surface. Fortunately, no serious injuries were sustained, but the situation could easily have resulted in significant harm.
As a local business, we are extremely concerned about the safety of our customers and members of the public who use this pavement daily. The current condition presents an obvious trip and collision hazard, particularly for elderly residents, wheelchair users, mobility scooter users, and those with limited mobility.
We therefore request that the council urgently inspect the pavement and arrange for the necessary repairs to be completed as soon as possible. We would also appreciate confirmation of the actions that will be taken and an indication of the expected timescale for the work.
Given the recent incidents, we believe this matter requires immediate attention to prevent further accidents and potential injuries.
We look forward to your prompt response.
Yours faithfully, H S Bains
Updates
-
Thanks for letting us know about your issue with a trip hazard or uneven surface. We will look into this and let you know what we find within the next 14 days. You can find out more about pavement maintenance on our website
-
Just to let you know this issue has turned out to be more complicated than we first thought. We need to take this on for more investigation. We will let you know the situation as soon as we can. Thanks for bearing with us.
-
Great news, we’ve had a look at the issue and we have now passed to our Highways Officers for the team to assess what can be done to resolve the matter. We’ll let you know when the assessment has taken place.
-
Progress! We’ve completed our investigation and works are now planned. Once we know when work is due to take place we will let you know.
-
We have an update. Our highways team have issued this work out to one of their delivery gangs. We’ll let you know when the job is complete.
Only the original reporter may leave updates. If you made the original report please log in to leave an update.